Return Policy

At Babyfie, we are committed to ensuring a smooth and hassle-free shopping experience. If you're not completely satisfied with your purchase, please review our return policy below.

Eligible Returns

Most Babyfie products are eligible for return, provided that:

1. The return request is initiated within 10 days from the date of delivery.
2. The product is unused, unwashed, undamaged, and in its original condition.
3. All original tags, labels, packaging, and accessories are intact.

Non-Returnable Items

The following items are not eligible for return:

1. Customized or personalized products.
2. Pre-order products made specifically for customers.
3. Products that have been used, washed, altered, or damaged after delivery.
4. Products without original tags, labels, or packaging.
5. Hygiene and personal care items, including underwear, diapers, and similar products.
6. Gift cards and promotional items.
7. Any item marked as Non-Returnable on the product page.

Return Process

To initiate a return, please contact our customer support team within the eligible return period with your order details.

If reverse pickup is available for your location, our courier partner will collect the product from your address. If reverse pickup is unavailable, you will be required to self-ship the product to the return address provided by our support team.

Return Charges

1. Reverse Pickup: ₹199 per item.
2. Self-Shipped Returns: ₹99 per item. Customers are responsible for the return shipping cost.

These charges will be deducted from the refundable amount.

Quality Inspection

Once the returned product reaches our warehouse, it will undergo a quality inspection. Returns will only be approved if the product meets the return eligibility criteria mentioned above.

If the returned product fails the quality inspection, Babyfie reserves the right to reject the return request and send the product back to the customer.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team.

Kindly provide:

1. Your Order Number
2. Clear photographs of the product showing the issue
3. A brief description of the problem

Our team will review your request and provide an appropriate resolution.

Important Notes

1. Products purchased during special sales or promotional campaigns may have different return conditions, which will be mentioned on the respective product pages.
2. Babyfie reserves the right to modify this Return Policy at any time without prior notice.